Who do I contact about this?

Birmingham City Council collects household waste and recycling. You can check whether the council already knows about a missed collection and, if not, report it online (you may need a free BRUM account).

Use this for: Bin not emptied on collection day, missed recycling or rubbish collection

Phone lines

Rubbish (Waste and Recycling)

Information checked: September 2026

Enter your postcode on the council website to see which days your rubbish and recycling are collected.

Use this for: Finding out which day your bins are collected

Information checked: September 2026

A paid council service to collect large household items that will not fit in your bin — up to 10 items per collection (two bin bags count as one item).

Use this for: Getting rid of furniture, fridges, mattresses and other large items

Information checked: September 2026

Council household recycling centre (tip) for Birmingham residents, run with Veolia. Book a slot online before visiting and bring proof of address.

Use this for: Taking household rubbish, garden waste, bulky items and recycling to the tip

Address

Holford Drive, Birmingham, B42 2TU (open in maps)

Opening hours

Monday to Friday 7:00am to 9:00pm; Saturday and Sunday 8:00am to 6:00pm (temporary hours during industrial action)

Who can use it

Birmingham residents only; proof of address required. No commercial vehicles.

Information checked: September 2026

Council household recycling centre (tip) for Birmingham residents, run with Veolia. Book a slot online before visiting and bring proof of address.

Use this for: Taking household rubbish, garden waste, bulky items and recycling to the tip

Address

Norris Way, Sutton Coldfield, B75 7BB (open in maps)

Opening hours

Monday to Friday 7:00am to 9:00pm; Saturday and Sunday 8:00am to 6:00pm (temporary hours during industrial action)

Who can use it

Birmingham residents only; proof of address required. No commercial vehicles.

Information checked: September 2026

Council guide to the blue-lid recycling bin: paper and card in the removable pod; plastic bottles, tubs, cans, foil and glass in the main bin.

Use this for: Checking what can and cannot be recycled at home

Information checked: September 2026

Report illegally dumped rubbish. The council investigates, clears dumped rubbish on public land and prosecutes fly-tippers where there is evidence.

Use this for: Dumped rubbish, mattresses or bags left on streets, alleys or open land

Information checked: September 2026

Ask the council to clean litter from a public street or grass verge, remove a dead animal or remove dumped needles.

Use this for: Litter on streets and verges, dead animals, discarded needles, fallen leaves

Information checked: September 2026

Tell the council when a public litter or dog-waste bin needs emptying or maintenance.

Use this for: Overflowing, full or damaged public litter bins

Information checked: September 2026

Report graffiti on public property. Racist or hate graffiti is removed the next working day; other graffiti within 7 days, usually free of charge.

Use this for: Graffiti, tagging, offensive or racist writing on walls and public property

Phone lines

If you cannot use the online form

Information checked: September 2026

Report a vehicle you think has been abandoned. Untaxed or SORN vehicles on the road should be reported to the DVLA instead; the council handles taxed vehicles that appear abandoned.

Use this for: Abandoned, dumped or burnt-out cars

Information checked: September 2026

Report potholes, uneven or broken pavements, trip hazards, damaged kerbs, raised manhole covers, damaged verges or faded road markings to the council's highways team.

Use this for: Potholes, uneven pavements, trip hazards, broken kerbs, loose manhole covers

Phone lines

Highways (council switchboard)

Information checked: September 2026

Report street or subway lights that are off, on during the day, flickering, too bright or dim, or damaged with loose fittings or exposed cables.

Use this for: Street light out, light on in daytime, damaged lamp post, exposed wires

Information checked: September 2026

Report broken or damaged traffic lights, pedestrian crossings, road signs or Belisha beacons.

Use this for: Traffic lights not working, knocked-down or damaged road signs, crossing faults

Information checked: September 2026

Report street name plates that are broken, leaning, missing their face or need cleaning.

Use this for: Damaged, missing or dirty street name signs

Information checked: September 2026

Report things blocking a road or pavement without permission — overhanging hedges and branches, A-boards, builders' materials, skips, scaffolding or mud on the road.

Use this for: Overhanging hedges and trees, skips, building materials or advertising boards blocking the pavement

Information checked: September 2026

The council looks after trees on council land and prunes or removes them when they are dead, diseased, dangerous, damaging property or blocking roads, paths, lights or signs.

Use this for: Dangerous, fallen, dead or overhanging council trees; street trees blocking lights or signs

Phone lines

Parks emergencies

Information checked: September 2026

Report damage, dangerous or faulty playground equipment, litter, fly-tipping or other problems in Birmingham's parks and open spaces.

Use this for: Broken playground equipment, damage or danger in parks, park litter or bins

Phone lines

Parks emergencies

Information checked: September 2026

The council's environmental health team investigates ongoing noise nuisance affecting Birmingham residents — loud music, barking dogs, alarms, DIY and commercial or construction noise.

Use this for: Loud music, parties, barking dogs, alarms going off, noisy businesses or building work

Phone lines

Environmental health general enquiries

Information checked: September 2026

Environmental health investigates complaints about food you have bought and unhygienic food premises, as well as food poisoning outbreaks.

Use this for: Food poisoning, dirty takeaways or restaurants, out-of-date or contaminated food

Phone lines

Environmental health general enquiries

Information checked: September 2026

The council can visit to assess and treat rats in your home or garden. It only deals with rats, not other pests.

Use this for: Rats in your house or garden

Opening hours

Appointments 8:30am to 4:30pm (all-day appointment)

Who can use it

Birmingham homeowners and Birmingham City Council tenants or leaseholders

Information checked: September 2026

Search Birmingham planning applications, check their progress, view plans and decisions, and comment on applications awaiting a decision.

Use this for: Finding out about building work or planning applications near you, objecting or supporting

Phone lines

Planning

Information checked: September 2026

Report building work or changes of use you believe don't have planning permission, or where approved plans or conditions aren't being followed.

Use this for: Extensions or buildings without permission, businesses run from homes, unauthorised signs, protected trees cut down

Email

Planning.Breaches@birmingham.gov.uk

Information checked: September 2026

Most HMOs in Birmingham (3 or more tenants from more than one household sharing facilities) need a council licence. You can report a suspected unlicensed HMO confidentially.

Use this for: Suspected unlicensed HMOs, overcrowded shared houses, landlords needing an HMO licence

Email

PRS@birmingham.gov.uk

Information checked: September 2026

The council licenses pubs, off-licences, takeaways open late, taxis and private hire, gambling premises, street trading and more. You can report a complaint about a licence holder.

Use this for: Problems with pubs, off-licences, late-night takeaways, taxis/private hire drivers, betting shops

Email

licensing@birmingham.gov.uk

Information checked: September 2026

Pay your Council Tax, apply for discounts or exemptions, report a change of address or household, or get help if you are struggling to pay.

Use this for: Paying Council Tax, single person discount, moving house, arrears and difficulty paying

Information checked: September 2026

The council switchboard and its list of direct numbers for main services.

Use this for: General council enquiries when you don't know who to contact

Phone lines

Switchboard

Information checked: September 2026

The council's out-of-hours line for dangerous highway, flooding and transportation emergencies, 5pm to 9am, weekends and bank holidays.

Use this for: Dangerous road defects, flooding on roads, fallen street furniture outside office hours

Phone lines

Highways (office hours)

Information checked: September 2026

Report a crime that isn't an emergency to West Midlands Police online; your report goes straight to the control room.

Use this for: Theft, criminal damage, assault after the event, and other non-emergency crime.

Information checked: September 2026

Report antisocial behaviour to the police, including aggressive, noisy or abusive behaviour, nuisance vehicles, e-bikes and e-scooters, or drug-related disturbances.

Use this for: ASB, nuisance motorbikes/e-scooters, groups causing trouble, drug dealing nuisance.

Information checked: September 2026

Your local neighbourhood policing team (officers and PCSOs) for Kingstanding. Contact them via WMP's online local-team contact tool.

Use this for: Local policing priorities, contacting local officers, crime statistics, community meetings.

Information checked: September 2026

The local neighbourhood policing team (officers and PCSOs) for Oscott. Contact them via WMP's online local-team contact tool.

Use this for: Local policing priorities, contacting local officers, crime statistics.

Information checked: September 2026

Independent charity: give information about crime 100% anonymously, by phone or online form.

Use this for: Passing on information about crime without giving your name.

Information checked: September 2026

Online form to report controlling, threatening or violent behaviour by a partner, ex-partner or family member. Reviewed by the 24/7 contact centre within hours; no receipt email is sent, for your safety.

Use this for: Domestic abuse that is not an immediate emergency.

Information checked: September 2026

Free, confidential 24-hour helpline for anyone experiencing domestic abuse, with live chat. Many languages available.

Use this for: Domestic abuse advice, safety planning, finding refuge accommodation.

Phone lines

Free, 24 hours a day, 365 days a year

Information checked: September 2026

Local helpline and webchat for people affected by domestic abuse in Birmingham and Solihull.

Use this for: Local domestic abuse support and advice.

Phone lines

Mon–Fri 9.30am–5pm. Relay: 18001 0808 800 0028. Webchat weekdays 1pm–4pm

Information checked: September 2026

Report hate crime (including online hate) directly to West Midlands Police, or get support to report through local hate crime reporting centres and charities.

Use this for: Abuse or crime targeting race, religion, disability, sexual orientation or transgender identity.

Information checked: September 2026

The national service for reporting fraud, scams and cyber crime in England, Wales and Northern Ireland. It replaced Action Fraud.

Use this for: Scams, online fraud, phishing, hacked accounts, investment/romance scams.

Information checked: September 2026

Report suspected modern slavery or exploitation online or by phone, whether you're a member of the public or a potential victim.

Use this for: Forced labour, trafficking, exploitation, someone being controlled or not paid.

Information checked: September 2026

Search for GP surgeries near your postcode and see if they are accepting new patients.

Use this for: Registering with a doctor, finding your nearest surgery.

Information checked: September 2026

Search for pharmacies near you, including opening times.

Use this for: Prescriptions, minor illness advice, finding an open chemist.

Information checked: September 2026

Search for dental practices near you. If you still can't find an NHS dentist, NHS Birmingham and Solihull can help.

Use this for: Finding a dentist taking NHS patients.

Information checked: September 2026

If you need an urgent dental appointment, use NHS 111 online or call 111; they refer you to urgent dental providers. GP practices can't give emergency dental care.

Use this for: Severe toothache, dental swelling, broken tooth, dental trauma out of hours.

Information checked: September 2026

Nearest emergency department (A&E) to Kingstanding, in Sutton Coldfield. UHB publishes live A&E waiting times.

Use this for: Serious injuries and emergencies needing hospital care.

Address

Good Hope Hospital, Rectory Road, Sutton Coldfield, Birmingham, B75 7RR (open in maps)

Information checked: September 2026

Urgent treatment centre for non-life-threatening problems, on the ground floor at Good Hope Hospital. Access by calling NHS 111 or using 111 online first.

Use this for: Sprains, minor injuries, infections and other urgent but not life-threatening problems.

Address

Treatment Centre, Ground Floor, Good Hope Hospital, Rectory Road, Sutton Coldfield, Birmingham, B75 7RR (open in maps)

Opening hours

08:00–20:00, seven days a week

Who can use it

Book via NHS 111 (phone or online)

Information checked: September 2026

Urgent treatment centre at Stockland Green Primary Care Centre for non-life-threatening problems. Access by calling NHS 111 or using 111 online first.

Use this for: Minor injuries and urgent illness when your GP isn't available.

Address

Stockland Green Primary Care Centre, 192 Reservoir Road, Erdington, Birmingham, B23 6DJ (open in maps)

Opening hours

10:30–22:30, seven days a week

Who can use it

Book via NHS 111 (phone or online)

Information checked: September 2026

NHS search for A&Es, urgent treatment centres and other urgent care services near you.

Use this for: Finding the nearest A&E or urgent treatment centre.

Information checked: September 2026

For urgent mental health help in Birmingham and Solihull, call 111 and choose the mental health option (option 2), 24/7. You can also text 'Space' to 85258.

Use this for: Mental health crisis, feeling unable to keep yourself safe, urgent worries about someone's mental health.

Phone lines

Choose option 2 (mental health). 24/7

Information checked: September 2026

Emotional and wellbeing support, advice and information for people with mental health difficulties, their families and the public. Email and webchat also available.

Use this for: Someone to talk to, mental health advice, support for carers.

Phone lines

9am–11pm every day (Freephone 0800 915 9292). Email/webchat 10am–9pm

Information checked: September 2026

Free, confidential listening support for anyone struggling, 24 hours a day, 365 days a year.

Use this for: Feeling overwhelmed, suicidal thoughts, needing to talk.

Phone lines

Free, day or night, 365 days a year

Information checked: September 2026

Free sexual health services for Birmingham and Solihull: STI testing, contraception, HIV services, and free home STI test kits (16+).

Use this for: STI testing, contraception, emergency contraception, HIV testing, free condoms.

Who can use it

Birmingham and Solihull residents; home STI kits for age 16+

Information checked: September 2026

Birmingham City Council tenants can report repairs online through a BRUM account or by phone. The phone line is open 24/7 for emergency repairs and hazards.

Use this for: Repairs to council homes: leaks, heating, broken doors or windows, damp and mould, communal areas

Phone lines

9am–5pm for all repairs; 24/7 for emergency repairs and hazards

Who can use it

Birmingham City Council tenants and leaseholders (and temporary accommodation residents)

Information checked: September 2026

If you are homeless tonight or at risk of losing your home in the next 8 weeks, contact the council's homelessness service. Under-25s without children should contact St Basils Youth Hub.

Use this for: Nowhere to stay tonight, eviction, being asked to leave, sofa surfing, rough sleeping

Phone lines

Mon–Fri 9am–5pm, choose option 3

Who can use it

Council emergency accommodation line is for people aged 25+, or 18–24 with dependent children

Information checked: September 2026

Free housing advice helpline for people who are homeless, have nowhere to stay tonight, are at risk at home or may lose their home in the next 2 months.

Use this for: Homelessness, eviction, losing your home

Phone lines

Mon–Fri 8am–5pm; closed weekends and bank holidays

Information checked: September 2026

If your private landlord has not fixed disrepair, damp or mould or other problems, you can report the property to the council, which may take action against the landlord.

Use this for: Disrepair, damp and mould, unsafe rented homes, problem landlords

Email

prs@birmingham.gov.uk

Who can use it

Private tenants; contact your landlord in writing first

Information checked: September 2026

The Children's Advice and Support Service (CASS) is the single point of contact for anyone worried about a child's safety or wanting support for a family. If a child is in immediate danger, call 999.

Use this for: Concerns that a child is being abused, neglected or is at risk; asking for family support

Phone lines

Mon–Thu 8:45am–5:15pm, Fri 8:45am–4:15pm

Information checked: September 2026

Early Help Locality Hubs offer families support with money, mental health, parenting, domestic abuse and more. Ask for support using the Family Connect form.

Use this for: Parents or carers who need extra support before problems become serious

Information checked: September 2026

The Family Hub for the Erdington area, offering early help, advice and practical support for families with children from pregnancy to 19 (25 with SEND).

Use this for: Parenting support, baby and toddler help, family advice, SEND support

Email

erdington@spurgeons.org

Address

Lakeside Children's Centre, Lakes Road, Erdington, Birmingham, B23 7UH (open in maps)

Information checked: September 2026

Apply for a reception, junior, secondary (Year 7) or in-year school place in Birmingham and find out about appeals.

Use this for: Applying for a school place, changing schools, school appeals

Email

admissions@birmingham.gov.uk

Information checked: September 2026

Birmingham's SEND Local Offer website has information and support for children and young people aged 0–25 with special educational needs and disabilities, including EHC plans, therapies and home-to-school transport.

Use this for: Special educational needs, EHCPs, disability support, school transport for SEND

Information checked: September 2026

After-school sports and arts sessions for young people at the Kingstanding Sports & Community Centre; youth work for young people up to 25.

Use this for: Things for young people to do, youth club

Email

info@bsettlement.org.uk

Address

Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham, B44 9SH (open in maps)

Opening hours

Every Thursday 5pm–7pm, including school holidays

Who can use it

Young people up to age 25

Information checked: September 2026

Free, confidential helpline for children and young people. The number does not show on phone bills from landlines and most mobiles.

Use this for: Children and young people who need to talk to someone

Who can use it

Children and young people (under 19)

Information checked: September 2026

Advice line for adults worried about a child's safety. If a child is in immediate danger call 999.

Use this for: Worried about a child, suspected child abuse

Information checked: September 2026

Contact the council for care and support for adults — help at home, disabilities, carers' support and assessments.

Use this for: Care at home, support for older or disabled adults, carers' assessments

Phone lines

Mon–Fri 9am–5pm

Email

CSAdultSocialCare@birmingham.gov.uk

Information checked: September 2026

Report concerns that an adult with care and support needs is being abused or neglected. In an emergency or if someone is in immediate danger, call 999.

Use this for: Suspected abuse, neglect, financial exploitation or self-neglect of a vulnerable adult

Phone lines

Mon–Fri 9am–5pm

Email

CSAdultSocialCare@birmingham.gov.uk

Information checked: September 2026

Local charity for older people offering information and advice (benefits, social care, housing, scams, legal) and other services.

Use this for: Advice and support for older people

Phone lines

Mon–Fri 9.30am–4.30pm; Information & Advice 0121 437 0479

Email

info@ageukbirmingham.org.uk

Address

Stratford House, Stratford Place, Birmingham, B12 0HT (open in maps)

Information checked: September 2026

Free, confidential national advice line for older people, their families and carers.

Use this for: Benefits, care, housing questions in later life

Phone lines

Free, 8am–7pm, 365 days a year

Information checked: September 2026

Free 24-hour helpline for older people who are lonely or want a chat; Age UK also offers weekly telephone friendship calls.

Use this for: Loneliness, someone to talk to

Phone lines

Free, 24 hours a day, 365 days a year

Information checked: September 2026

Support for unpaid adult carers in Birmingham, including Carer's Assessments; there is a separate Birmingham Young Carers service.

Use this for: Caring for a relative or friend, carer's assessment

Phone lines

Mon, Tue, Thu, Fri 8.45am–5pm; Wed 8.45am–6.45pm; Sat 9am–1pm

Email

info@birminghamcarershub.org.uk

Address

Contact Centre: Age Connects West Midlands, 76-78 Boldmere Road, Sutton Coldfield, B73 5TJ (open in maps)

Information checked: September 2026

Free helpline staffed by specialist dementia nurses (Admiral Nurses) for people with dementia and their families.

Use this for: Dementia worries, caring for someone with dementia

Phone lines

Mon–Fri 9am–9pm; Sat–Sun and bank holidays 9am–5pm (not 25 Dec)

Email

helpline@dementiauk.org

Information checked: September 2026

Support line for anyone affected by dementia.

Use this for: Dementia information and support

Phone lines

Mon–Wed 9am–8pm; Thu–Fri 9am–5pm; Sat–Sun 10am–4pm (local rate)

Information checked: September 2026

Weekly programme for over-50s at the Kingstanding Sports & Community Centre — Cuppa and Chatter, Walk and Talk, Dance Fit, Tai Chi, Pilates and arts sessions.

Use this for: Staying active, making friends, loneliness

Email

info@bsettlement.org.uk

Address

Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham, B44 9SH (open in maps)

Information checked: September 2026

Contact Universal Credit through your online account or the helpline.

Use this for: Questions about a Universal Credit claim or payment.

Phone lines

Mon–Fri 8am–6pm. Relay UK: 18001 then 0800 328 5644. Welsh: 0800 328 1744

Information checked: September 2026

Claim Council Tax Support, or Housing Benefit if you are of Pension Credit age or live in supported or temporary accommodation. Most working-age people claim help with rent through Universal Credit instead.

Use this for: Help paying rent or Council Tax on a low income

Email

BenefitsMailbox@birmingham.gov.uk

Information checked: September 2026

Council hub for help with bills, food, energy and money, including the Crisis and Resilience Fund, foodbank vouchers, Warm Welcome Spaces and benefits advice.

Use this for: Struggling with bills, food, energy costs or debt

Phone lines

Mon–Fri 9am–5pm (immediate problems)

Information checked: September 2026

Government money given out by the council (with BVSC) to help Birmingham households in financial hardship with food, energy, water and essential goods.

Use this for: Emergency help with food and energy costs

Email

crf@bvsc.org

Who can use it

Birmingham residents in financial hardship who have not had a CRF payment in the last 12 months

Information checked: September 2026

Free, independent advice on benefits, debt, housing, employment, consumer and other problems. Telephone advice only — no personal callers at the office.

Use this for: Benefits, debt, housing, work, consumer problems

Phone lines

Advice line Mon–Fri 9.30am–4.30pm (free)

Email

enquiries@bcabs.cabnet.org.uk

Information checked: September 2026

Free, impartial debt advice charity; start online or call.

Use this for: Debt, arrears, debt management plans

Phone lines

Mon–Fri 8am–8pm, Sat 9am–2pm

Information checked: September 2026

Free, confidential debt advice by phone, webchat and online.

Use this for: Debt, bailiffs, creditors, court action

Phone lines

Mon–Fri 9am–8pm, Sat 9.30am–1pm

Information checked: September 2026

Free online calculator to check which benefits you may be entitled to; Turn2us also has a grants search.

Use this for: Checking benefit entitlement

Information checked: September 2026

AQS-accredited advisers help with priority debts, maximising income, creditors, court process and benefit appeals; may help apply to hardship funds.

Use this for: Debt, benefits appeals, hardship grants

Email

money.advice@bsettlement.org.uk

Address

Money Advice Centre, Unit 2, 1st Floor, Alma House, Newtown Shopping Centre, Birmingham, B19 2AB (open in maps)

Information checked: September 2026

Extra money for people over State Pension age on a low income; claim online or by phone.

Use this for: Older people on low income; can unlock other help

Phone lines

Pension Credit claim line, Mon–Fri 8am–6pm

Who can use it

People over State Pension age on a low income

Information checked: September 2026

Government service giving recommendations to cut energy bills and find grants for home improvements, online or by phone.

Use this for: High energy bills, insulation, heating grants

Phone lines

Mon–Fri 8am–6pm, Sat 9am–12pm

Information checked: September 2026

Trussell food bank at St Bernard's Church, Great Barr, giving emergency food parcels. It is one of the nearest Trussell food bank centres to Kingstanding and Oscott.

Use this for: Emergency food parcel when you cannot afford food

Phone lines

Phoneline staffed during opening times – Friday 12pm to 3pm

Address

St Bernard's Church, Broome Avenue, Birmingham, B43 5AL (open in maps)

Opening hours

Friday 12:00–15:00 (closed all other days)

Who can use it

You need a foodbank voucher issued by a local referral agency

Information checked: September 2026

Trussell food bank at Six Ways Baptist Church, Erdington. Its website says it can now only give food parcels to people with a B23 or B24 postcode (Perry Common is largely B23).

Use this for: Emergency food parcel for B23/B24 residents

Address

Six Ways Baptist Church, Wood End Road, Erdington, Birmingham, B24 8AD (open in maps)

Opening hours

Thursday 12:00–14:00

Who can use it

B23 or B24 postcodes only; valid foodbank voucher from a local agency needed

Information checked: September 2026

Community foodbank collecting from The Kingstanding Inn on Warren Farm Road, run fortnightly. No referral needed; a £4 donation per bag is suggested.

Use this for: Food and essential items if you are struggling

Email

info@together-in-the-community.org.uk

Address

The Kingstanding Inn, 72 Warren Farm Road, Kingstanding, Birmingham, B44 0QN (open in maps)

Opening hours

Fortnightly; collection 12pm–1pm (see notes)

Who can use it

Anyone in need; suggested £4 donation per bag

Information checked: September 2026

Fortnightly food pantry giving access to essential groceries and household items at the St Johns Centre on Warren Farm Road.

Use this for: Groceries and household essentials if money is tight

Email

enquiries@new-heights.org.uk

Address

St Johns Centre, 124 Warren Farm Road, Kingstanding, Birmingham, B44 0QN (open in maps)

Opening hours

Fortnightly on Fridays, 11:30am–12:30pm

Information checked: September 2026

Free three-course community meal on the last Sunday of each month; places first come, first served and bookable by phone.

Use this for: A free hot meal and company

Phone lines

Call Sandra to book

Address

124 Warren Farm Road, Kingstanding, Birmingham, B44 0QN (open in maps)

Opening hours

Last Sunday of each month, 4pm–6pm

Who can use it

All welcome; limited places

Information checked: September 2026

Free community meal every Saturday lunchtime at Birmingham Settlement, cooked by volunteers. Family friendly.

Use this for: A free hot meal, meeting people

Address

Birmingham Settlement, 600 Kingstanding Road, Birmingham, B44 9SH (open in maps)

Opening hours

Saturday, 1pm

Information checked: September 2026

Plan journeys across the West Midlands by bus, train and tram, and check timetables and disruptions.

Use this for: Planning a trip, bus times, routes.

Information checked: September 2026

Help with Swift cards, travel passes and general transport enquiries. For problems with a specific bus, train or tram, contact the operator.

Use this for: Swift card problems, travel pass enquiries, general public transport questions.

Phone lines

Mon, Tue, Thu, Fri 8am–5.30pm; Wed 10am–5.30pm; Sat 9am–1pm; Sun and bank holidays closed

Information checked: September 2026

The main bus operator in Birmingham. Contact them about bus services, lost property, fares and staff.

Use this for: Bus complaints, lost property on a bus, timetable questions, NXWM Swift cards.

Phone lines

Mon–Fri 8am–6pm

Information checked: September 2026

Bookable shared minibus for people who find it difficult to use public transport, for trips within 5 miles of the pickup point. Register first, then book by app or phone.

Use this for: Door-to-door-style local transport for disabled or less mobile people.

Phone lines

Bookings for 7 days ahead open at 8am

Who can use it

Outside Coventry: people who find it difficult to use public transport. Registration required.

Information checked: September 2026

Free off-peak bus travel across England from state pension age, plus off-peak bus, train (Blue Zone) and tram travel in the West Midlands. Apply online via a Swift account or by post.

Use this for: Getting or renewing a free bus pass for older people.

Who can use it

State pension age and council tax paid to Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton

Information checked: September 2026

Free off-peak bus travel across England, plus off-peak bus, train (Blue Zone) and tram travel in the West Midlands, for people with an eligible disability aged 5+.

Use this for: Applying for a disabled person's bus pass.

Who can use it

Eligible disability lasting 12+ months, age 5+, council tax paid to a West Midlands council; proof of disability required

Information checked: September 2026

Train times, journey planning and live running information for Great Britain.

Use this for: Train times, delays, planning rail journeys.

Phone lines

24 hours every day except Christmas Day. Textphone: 0345 60 50 600

Information checked: September 2026

Live list of major roadworks and events affecting travel, filterable by area including Birmingham.

Use this for: Checking road closures and roadworks before travelling.

Information checked: September 2026

Apply for or renew a Blue Badge for disabled parking through GOV.UK (£10 fee through the official service). Birmingham City Council assesses applications.

Use this for: Disabled parking permits, renewals, lost or stolen badges

Phone lines

If you cannot apply online

Information checked: September 2026

Pay, view or challenge a Penalty Charge Notice (parking, bus lane, Clean Air Zone or moving traffic fine) issued by Birmingham City Council.

Use this for: Paying or appealing a parking ticket, bus lane or CAZ fine

Phone lines

Lost PCN: Mon–Fri 9am–5pm

Information checked: September 2026

Residents living in a council permit scheme area can apply for, renew or change a parking permit online (BRUM account needed).

Use this for: Resident and visitor parking permits

Who can use it

Residents living within a permit scheme area

Information checked: September 2026

Report vehicles parked where restrictions apply (such as yellow lines) or Blue Badge misuse. The council can't act on inconsiderate parking where there are no restrictions.

Use this for: Cars on yellow lines, parked in restricted areas, Blue Badge misuse

Information checked: September 2026

National Grid Electricity Distribution runs the local electricity network in the West Midlands and fixes power cuts not caused inside your home. Call 105 free from any phone, or report online.

Use this for: Power cuts, damaged power lines or substations, electricity emergencies.

Phone lines

Power cuts and emergencies

Information checked: September 2026

Report leaks from pipes, hydrants or in the street to Severn Trent. Check the area map first in case it's already been reported.

Use this for: Water leaking in the road or pavement, leaking stop tap, running water that won't stop.

Information checked: September 2026

Severn Trent deals with blocked public sewers and sewer flooding, 24 hours a day. It aims to arrive within 4 hours for flooding inside a home.

Use this for: Sewage flooding inside or outside a property, blocked public sewer, overflowing manhole.

Phone lines

24 hours a day, seven days a week

Information checked: September 2026

The Jobcentre that DWP's office finder returns for Kingstanding and Oscott postcodes (e.g. B44 0EU, B44 9AA).

Use this for: Jobcentre appointments, job search support, benefit claims help.

Phone lines

Mon–Fri 8am–6pm. Relay UK: 18001 then 0800 169 0190

Address

12 Aston Lane, Perry Barr, Birmingham, B20 3BU (open in maps)

Information checked: September 2026

The Jobcentre that DWP's office finder returns for Perry Common postcodes (e.g. B23 5GG).

Use this for: Jobcentre appointments, job search support, benefit claims help.

Phone lines

Mon–Fri 8am–6pm. Relay UK: 18001 then 0800 169 0190

Address

37 Sutton New Road, Erdington, Birmingham, B23 6TD (open in maps)

Information checked: September 2026

Free careers advice from qualified advisers by phone and online: CVs, job changes, training and courses.

Use this for: Career advice, CV help, choosing training or courses.

Phone lines

Mon–Fri 8am–8pm; Sat and bank holidays 10am–5pm

Information checked: September 2026

Search and apply for apprenticeships in England. For people aged 16 or over.

Use this for: Finding and applying for apprenticeships.

Who can use it

16 or over, England

Information checked: September 2026

Council-run adult education with daytime, evening and weekend courses. Free English, maths, IT and ESOL; most other qualification courses free if on an income-related benefit. Nearest centre is in Erdington.

Use this for: English, maths, IT, ESOL and other adult courses.

Email

erdingtoncentre@baes.ac.uk

Address

101 Sutton New Road, Erdington, Birmingham, B23 6RE (open in maps)

Opening hours

Term time: Mon–Wed 09:00–21:00, Thu 09:00–16:30, Fri 09:00–15:30

Information checked: September 2026

Council public library on Kingstanding Road with books, computers and events.

Use this for: Borrowing books, using computers and wifi, printing, children's activities

Email

kingstanding.library@birmingham.gov.uk

Address

Kingstanding Library, Kingstanding Road, Birmingham, B44 9ST (open in maps)

Opening hours

Tuesday, Friday and Saturday 9:00am to 5:00pm (closed 1:00pm to 2:00pm); closed Monday, Wednesday, Thursday and Sunday

Information checked: September 2026

Council public library on College Road, Perry Common.

Use this for: Borrowing books, using computers, printing help, children's activities

Email

perry.common.library@birmingham.gov.uk

Address

Perry Common Library, College Road, Birmingham, B44 0HH (open in maps)

Opening hours

Monday, Thursday and Friday 9:00am to 5:00pm (closed 1:00pm to 2:00pm); closed Tuesday, Wednesday, Saturday and Sunday

Information checked: September 2026

Community and sports centre with halls, meeting rooms, gym, sports hall and a multi-sports pitch; runs activities for all ages and is a council-listed Warm Welcome space.

Use this for: Activities, gym, youth and older people's groups, room hire, warm space

Email

sportsandcommunity@bsettlement.org.uk

Address

600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH (open in maps)

Opening hours

Monday–Friday 9am–4pm (evenings per timetable); Saturday 10am–3pm; Sunday closed

Information checked: September 2026

Council-run leisure centre (formerly Kingstanding Leisure Centre) with gym, fitness classes, swimming and swimming lessons.

Use this for: Swimming, gym, fitness classes

Email

kingstanding.lc@birmingham.gov.uk

Address

Dulwich Road, Kingstanding, Birmingham, B44 0EW (open in maps)

Opening hours

Monday–Friday 7am–9pm; Saturday and Sunday 8am–5pm; closed bank holidays

Information checked: September 2026

Local charity with a community centre, cafe and counselling services on Warren Farm Road; runs a food pantry, toddler group, youth social action and community meals; rooms for hire.

Use this for: Community activities, counselling, food pantry, room hire

Email

enquiries@new-heights.org.uk

Address

124 Warren Farm Road, Kingstanding, Birmingham, B44 0QN (open in maps)

Opening hours

Office: Monday–Thursday 9am–4pm, Friday 9am–3pm

Information checked: September 2026

You must be on the electoral register to vote and must re-register when you move. Register online on GOV.UK or contact the council's Elections Office to check or request a paper form.

Use this for: Registering to vote, postal and proxy votes, checking you're on the register

Phone lines

Mon–Thu 9am–5pm, Fri 9am–4pm

Email

electionsoffice@birmingham.gov.uk

Address

Elections Office, Council House, Victoria Square, Birmingham, B1 1BB (open in maps)

Information checked: September 2026

Kingstanding ward is represented on Birmingham City Council by Cllr John Lambert and Cllr Jex Parkin. Councillors can help with council-related issues in the ward.

Use this for: Raising a local council issue with your elected representative

Emails

john.lambert@birmingham.gov.uk

Jex.Parkin@birmingham.gov.uk

Information checked: September 2026

Oscott ward is represented on Birmingham City Council by Cllr Graham Green and Cllr Martin McAuley. Councillors can help with council-related issues in the ward.

Use this for: Raising a local council issue with your elected representative

Information checked: September 2026

Perry Common ward is represented on Birmingham City Council by Cllr Sue Willetts. Councillors can help with council-related issues in the ward.

Use this for: Raising a local council issue with your elected representative

Information checked: September 2026

Paulette Hamilton is the MP for Birmingham Erdington, which covers Kingstanding and Perry Common wards and most of Oscott ward.

Use this for: National issues, benefits/immigration/passport casework, contacting your MP

Phone lines

Constituency office

Email

paulette.hamilton.mp@parliament.uk

Information checked: September 2026

Ayoub Khan is the MP for Birmingham Perry Barr, which includes part of Oscott ward (e.g. postcodes B44 9NA, B44 9QH).

Use this for: Contacting your MP if you live in the Perry Barr part of Oscott

Phone lines

Constituency office

Email

ayoub.khan.mp@parliament.uk

Address

16-18 Heathfield Road, Lozells, Birmingham, B19 1HB (open in maps)

Information checked: September 2026

Richard Parker was elected Mayor of the West Midlands in 2024 and chairs the West Midlands Combined Authority; in office until May 2028.

Use this for: Regional transport, housing, skills and investment issues

Phone lines

WMCA customer services

Information checked: September 2026

The council team that supports council meetings, including public questions at full council meetings.

Use this for: Questions at council meetings, committee enquiries, finding councillors

Email

CommitteeSupport@birmingham.gov.uk

Address

The Council Team, Democratic Services, Room 331, The Council House, Victoria Square, Birmingham, B1 1BB (open in maps)

Information checked: September 2026